Case Studies
Zendesk to SF Migration
This guide is tailored for a Zendesk to Salesforce migration, drawing from our experience, Many of these steps can also be applied to migrating from other ticketing applications to Salesforce.
CPQ Configuration
A Clinical Research Organization that is currently using CPQ needing to build out a pricing structure based on current capacity and demand. The client required automatic pricing calculations for products listed in their current price catalog, based on various environmental factors.
CPQ Implementation
A Telecommunications customer had hired a Salesforce consulting partner to do their CPQ Implementation and the project was not making any forward progress so they reached
out to MC4 Solutions to move the project to completion
Service Cloud
This case study highlights how MC4 Solutions helped a leading telecom provider optimize their channel support operations using Salesforce Service Cloud, specifically focusing on managing support requests more effectively.
Transforming Customer & Partner Support with Salesforce Service Cloud & Experience Sites
In today’s fast-paced business environment, delivering seamless support to customers and partners is no longer optional — it’s a necessity. Here’s why implementing a Salesforce Experience Site with Service Cloud can transform your business.